ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.
Orders can take up to 3 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.
If you have any questions or need to cancel your order, please email us at welcome@bradleybeauty.com during our business hours: Monday through Friday, 10am to 5pm PST.
WHERE WE SHIP
Bradley Beauty ships to addresses in the fifty United States, excluding P.O. boxes. We do not ship internationally.
WHAT ARE BRADLEY BEAUTY'S SHIPPING & HANDING RATES?
We ship to locations across the US with options tailored to where you are. During checkout, you'll see shipping methods available for your area whether that's standard delivery, expedited options, or pick-up service for local LA orders.
WHAT IS THE RETURN POLICY?
Our top priority is ensuring our customers are confident in their purchases. If you are not happy with your purchase for any reason, subject to our regular refund policy, we accept returns of unused or gently used items within 30 days of order delivery unless otherwise noted on the product detail page. To find out if your return qualifies as unused or gently used, you will need to provide pictures. We offer no refunds on any items designated as Final Sale. Items must be returned with their original product packaging. The original shipping charge, if any, is not refundable.
In order to initiate a return, please email welcome@bradleybeauty.com and provide your order number and pictures of your order. We will guide you through the steps of completing your return.
Drop off the package at a UPS location or with a UPS carrier. Be sure to request a shipping receipt. When the package is received, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.
CAN I EXCHANGE AN ITEM?
BRADLEY BEAUTY does not process exchanges at this time.
I THINK MY ORDER IS LOST?
If you do not receive your package, please email welcome@bradleybeauty.com and include your order confirmation number in the correspondence. We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.
WHAT DO I DO IF MY ORDER ARRIVED DAMAGED?
If your order arrived damaged, please send a photo of the damaged item to welcome@bradleybeauty.com so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to we will reply with next steps.