You'll receive an email confirmation as soon as your order is successfully placed. It includes your order number and shipping method. Please double-check that your shipping address is correct at checkout — once an order is on its way, we're unable to redirect it.

Orders can take up to 48 hours (2 business days) to be processed and shipped. Once your order is prepared for shipment, you'll receive a separate shipping confirmation email with your tracking information. Please note that major holidays may introduce some variables into shipping estimations.

We ship to addresses in the fifty United States, excluding P.O. boxes. We do not ship internationally at this time.

Rates depend on where you are. At checkout, you'll see the shipping methods available for your area — standard delivery, expedited options, or local pick-up for Los Angeles orders.

If you're not happy with your purchase for any reason, we accept returns of unused product within 30 days of delivery, unless otherwise noted on the product page. A few things to note: items marked Final Sale are non-refundable, items must be returned in their original packaging, and the original shipping charge (if any) isn't refundable.

Email welcome@bradleybeauty.com with your order number and photos of your order, and we'll walk you through the steps. Once approved, drop the package at a UPS location or with a UPS carrier and request a shipping receipt. When we receive the package, your refund (the item value plus any tax paid) is returned to your original payment method within 14 days.

We don't process exchanges at this time.

Email welcome@bradleybeauty.com with your order confirmation number. At our discretion, we'll either issue store credit or send replacement products.

Send a photo of the damaged item to welcome@bradleybeauty.com so we can report it to our fulfillment provider if needed. We’ll reply with next steps.